Dynamic capabilities driving hotel innovations and competitive advantage: The moderating effect of hotel chain affiliation

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research Pub Date : 2024-07-27 DOI:10.1177/14673584241268671

L. Ruiz-Fernández, B. Marco‐Lajara, P. Seva-Larrosa, Javier Martínez‐Falcó

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Abstract

Understanding the microfoundations that boost hotel innovation and how it affects competitive advantage is a current controversial topic debated by both academics and practitioners. The aim of this study is to shed light on the mechanisms that foster hotel innovations (differentiating between service, process, and organizational innovation) to improve their competitive advantage in terms of cost and differentiation. Based on a sample of 212 Spanish hotels, our empirical results find a positive and chain-moderated influence of dynamic capabilities (sensing, seizing, and reconfiguring) on different types of hotel innovations. Furthermore, while service, process, and organizational innovation are positively related to the improvement of differentiation competitive advantage, only process innovation is significantly related to cost competitive advantage. This research makes a useful contribution to both academic literature and professional hotel managers, who should be attentive to the microfoundations of dynamic capabilities and hotel innovation.

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驱动酒店创新和竞争优势的动态能力：连锁酒店隶属关系的调节作用

了解促进酒店创新的微观基础及其如何影响竞争优势是当前学术界和从业人员争论的一个有争议的话题。本研究旨在揭示促进酒店创新（区分服务、流程和组织创新）的机制，以提高酒店在成本和差异化方面的竞争优势。基于 212 家西班牙酒店的样本，我们的实证结果发现，动态能力（感知、把握和重组）对不同类型的酒店创新具有积极的连锁调节作用。此外，虽然服务、流程和组织创新与差异化竞争优势的提高呈正相关，但只有流程创新与成本竞争优势有显著关系。这项研究为学术文献和酒店职业经理人做出了有益的贡献，他们应该关注动态能力和酒店创新的微观基础。

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来源期刊

Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.40

自引率

8.60%

发文量

期刊介绍： Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management

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