{"title":"Barriers to resolving institutional complexity in access-based service innovation","authors":"","doi":"10.1016/j.jretconser.2024.104010","DOIUrl":null,"url":null,"abstract":"<div><p>Access-based services (ABS) mobilize heterogeneous sets of actors, and failed collaboration among these actors can lead to service failure. This case study of a failed casual carpooling project (a form of peer-to-peer access-based service) demonstrates that actors struggle to collaborate when operating under differing institutional logics. When logics are incompatible, key factors can hinder tension resolution and ultimately doom an ABS project. These factors include an absence of effective orchestration, the imposition of a singular (contested) logic while silencing others, and the provision and dissemination of conflicting information. This case study highlights some of the reasons why ABS initiatives, such as casual carpooling, succeed or fail.</p></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":null,"pages":null},"PeriodicalIF":11.0000,"publicationDate":"2024-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Retailing and Consumer Services","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0969698924003060","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Access-based services (ABS) mobilize heterogeneous sets of actors, and failed collaboration among these actors can lead to service failure. This case study of a failed casual carpooling project (a form of peer-to-peer access-based service) demonstrates that actors struggle to collaborate when operating under differing institutional logics. When logics are incompatible, key factors can hinder tension resolution and ultimately doom an ABS project. These factors include an absence of effective orchestration, the imposition of a singular (contested) logic while silencing others, and the provision and dissemination of conflicting information. This case study highlights some of the reasons why ABS initiatives, such as casual carpooling, succeed or fail.
期刊介绍:
The Journal of Retailing and Consumer Services is a prominent publication that serves as a platform for international and interdisciplinary research and discussions in the constantly evolving fields of retailing and services studies. With a specific emphasis on consumer behavior and policy and managerial decisions, the journal aims to foster contributions from academics encompassing diverse disciplines. The primary areas covered by the journal are:
Retailing and the sale of goods
The provision of consumer services, including transportation, tourism, and leisure.