Enhancing Nurse Satisfaction and Retention Through Real-Time Feedback: A Case Study at Los Angeles General Medical Center

Abstract

This study explores the efficacy of the Joslin Insight application, a mobile application designed to facilitate real-time feedback from nurses to leadership, in improving nurse satisfaction and retention at Los Angeles General Medical Center. Conducted over a 6-month period, the study involved 321 nurses and focused on communication enhancement, empowerment, and turnover rates. The findings demonstrate significant positive outcomes, advocating for the adoption of real-time feedback systems in health care settings to improve workplace environments.