An investigation of tourism service quality factors influencing the satisfaction of Egyptian tourists.

Abstract

Recently, service quality has become a crucial goal for the travel and tourism industries. Consequently, service providers need to enhance both the service's procedure and its outcomes. So, if the management's lack of attention to service quality causes tourists to become unsatisfied and abandon the destination, Therefore, this study tries to investigate the influence of tourism service quality on Egyptian tourist satisfaction. A quantitative approach was used by creating an online survey that included tourism service quality factors, and a total of 505 replies were analyzed. The findings of the investigation showed that tourism service quality factors influence Egyptian tourist satisfaction, and security service quality was ranked as the most highly influenced dimension. It is recommended to destinations management to enhance their Egyptian visitors' satisfaction in their next visits and to improve the tourism service quality that is provided to Egyptian tourists to achieve their satisfaction and increase their intention to repeat visits and to recommend others to visit.