Towards Perceived Security, Perceived Privacy, and the Universal Design of E-Payment Applications

Urvashi Kishnani, Isabella Cardenas, Jailene Castillo, Rosalyn Conry, Lukas Rodwin, Rika Ruiz, Matthew Walther, Sanchari Das
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引用次数: 0

Abstract

With the growth of digital monetary transactions and cashless payments, encouraged by the COVID-19 pandemic, use of e-payment applications is on the rise. It is thus imperative to understand and evaluate the current posture of e-payment applications from three major user-facing angles: security, privacy, and usability. To this, we created a high-fidelity prototype of an e-payment application that encompassed features that we wanted to test with users. We then conducted a pilot study where we recruited 12 participants who tested our prototype. We find that both security and privacy are important for users of e-payment applications. Additionally, some participants perceive the strength of security and privacy based on the usability of the application. We provide recommendations such as universal design of e-payment applications.
实现电子支付应用的安全感、隐私感和通用设计
随着数字货币交易和无现金支付的增长,在 COVID-19 大流行的鼓励下,电子支付应用的使用也在不断增加。因此,当务之急是从面向用户的三个主要角度来了解和评估电子支付应用的现状:安全性、隐私性和可用性。为此,我们创建了一个电子支付应用程序的高保真原型,其中包含我们希望与用户测试的功能。然后,我们进行了一项试点研究,招募了 12 名参与者测试我们的原型。我们发现,安全和隐私对于电子支付应用软件的用户来说都很重要。此外,一些参与者会根据应用程序的可用性来判断安全性和隐私性的强弱。我们提出了一些建议,如电子支付应用程序的通用设计。
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