{"title":"Improving waste collectors' environmental responsibilities in Indonesia: A policy framework","authors":"Made Adi Widyatmika, Nomesh B. Bolia","doi":"10.1016/j.jpolmod.2024.06.005","DOIUrl":null,"url":null,"abstract":"The responsibility of the garbage collector officer towards the environment largely determines the reliability of the waste management system. The study develops a policy framework for a waste management system using an SEM approach to the environmental responsibility of a garbage collector officer. From a case study in Indonesia, a survey of 246 formal waste collectors in Denpasar’s waste management system assessed their opinion of the internal service quality. The analysis determines the impact of internal service quality elements on job satisfaction and environmental responsibility. Model-fit statistics confirm the validity and reliability of the model and indicate that tangibility, reliability, assurance, and empathy positively affect job satisfaction. Meanwhile, management responsiveness does not have a statistically significant effect. The study suggests that waste management should acknowledge the indirect influence of internal service quality on the environmental responsibility of waste collectors through job satisfaction factors.","PeriodicalId":48015,"journal":{"name":"Journal of Policy Modeling","volume":"18 1","pages":""},"PeriodicalIF":3.5000,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Policy Modeling","FirstCategoryId":"96","ListUrlMain":"https://doi.org/10.1016/j.jpolmod.2024.06.005","RegionNum":2,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"ECONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
The responsibility of the garbage collector officer towards the environment largely determines the reliability of the waste management system. The study develops a policy framework for a waste management system using an SEM approach to the environmental responsibility of a garbage collector officer. From a case study in Indonesia, a survey of 246 formal waste collectors in Denpasar’s waste management system assessed their opinion of the internal service quality. The analysis determines the impact of internal service quality elements on job satisfaction and environmental responsibility. Model-fit statistics confirm the validity and reliability of the model and indicate that tangibility, reliability, assurance, and empathy positively affect job satisfaction. Meanwhile, management responsiveness does not have a statistically significant effect. The study suggests that waste management should acknowledge the indirect influence of internal service quality on the environmental responsibility of waste collectors through job satisfaction factors.
垃圾收集员对环境的责任在很大程度上决定了垃圾管理系统的可靠性。本研究采用 SEM 方法,针对垃圾收集员的环境责任,制定了垃圾管理系统的政策框架。通过对印度尼西亚登巴萨(Denpasar)垃圾管理系统中 246 名正式垃圾收集员的案例研究,调查评估了他们对内部服务质量的看法。分析确定了内部服务质量要素对工作满意度和环境责任感的影响。模型拟合统计证实了模型的有效性和可靠性,并表明有形性、可靠性、保证性和同理心会对工作满意度产生积极影响。同时,管理响应性在统计上没有显著影响。研究表明,废物管理部门应认识到内部服务质量通过工作满意度因素对废物收集者环境责任的间接影响。
期刊介绍:
The Journal of Policy Modeling is published by Elsevier for the Society for Policy Modeling to provide a forum for analysis and debate concerning international policy issues. The journal addresses questions of critical import to the world community as a whole, and it focuses upon the economic, social, and political interdependencies between national and regional systems. This implies concern with international policies for the promotion of a better life for all human beings and, therefore, concentrates on improved methodological underpinnings for dealing with these problems.