Perceived advantages and disadvantages of information communication technology adoption among restaurants in an emerging economy: A diffusion of innovations view
IF 9.9 1区 管理学Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Abel Duarte Alonso , Oanh Thi Kim Vu , Thanh Duc Tran , Trung Thanh Nguyen , Quyen T. Dang , Greeni Maheshwari
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引用次数: 0
Abstract
Drawing on the diffusion of innovations theory, this study focuses on two critical aspects of information communication technology (ICT) adoption in the restaurant industry, thus contributing empirically and conceptually to the hospitality literature. The perceived advantages and disadvantages of such adoption are examined through the views of restaurant operators in Vietnam, an emerging economy boasting a growing food and beverage industry. Using a questionnaire eliciting quantitative and qualitative data, 492 usable responses were gathered. Quantitatively, the analysis revealed the significance of intangible and tangible elements of ICT uptake, supporting the proposed hypotheses. Indeed, while advantages underscored marketing/promotion and sales, time and financial investments were key disadvantages. The qualitative analysis uncovered nine conceptual dimensions. Among others, the ‘inspirational ICT’ dimension positions technology as a resource booster, while the ‘human-technology boundaries’ dimension suggests challenges related to users’ perceptions, generational divide, and preferences. A resulting theoretical framework highlights practical and theoretical implications.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.