Mapping in harmony: Co-designing user interfaces for conflict management on OSM

IF 5.3 2区计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS

International Journal of Human-Computer Studies Pub Date : 2024-06-15 DOI:10.1016/j.ijhcs.2024.103316

Youjin Choe , Senuri Wijenayake , Martin Tomko , Mohsen Kalantari

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引用次数: 0

Abstract

Online peer-production communities (OPPCs) have witnessed producer conflicts that negatively impact their project quality and producer morale. In response to such issues, OPPCs have supported producers to self-manage conflict as its frequency is exceeding the capacity of volunteer moderators. In this paper, we solicit design guidelines reflecting producers’ requirements and perspectives for self-conflict management in an OPPC called OpenStreetMap (OSM). We use the OSM Changeset Discussions user interface – one of OSM’s tools designed to facilitate conflict management – as our target interface. We conduct co-design workshops to collect OSM mappers’ perspectives on the existing conflict management user interface (UI) and re-design alternatives based on mappers’ suggestions. We collect rich reflections on four design prompts covering the User Experience (UX) criteria of utility, usability, desirability, and adoptability, contrasting the current and alternative Changeset Discussion UI designs. Our results lead to two design guidelines: (1) provide gentle and non-intrusive reminders customized based on OSM’s mapper profile and (2) provide customizable mapper profile information displayed during online discussion. We discuss challenges associated with the co-designing process in an OPPC as OSM and how future studies should focus on making incremental changes based on user-participatory methods to minimize any user resistance.

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和谐绘图：共同设计用户界面，促进 OSM 上的冲突管理

在线同侪生产社区（OPPCs）目睹了生产者冲突对项目质量和生产者士气造成的负面影响。为了应对这些问题，OPPC 支持制作者自我管理冲突，因为冲突的频率已经超出了志愿主持人的能力范围。在本文中，我们将征求设计指南，以反映制作者对开放街图（OSM）中自我冲突管理的要求和观点。我们将OSM变更集讨论用户界面--OSM旨在促进冲突管理的工具之一--作为我们的目标界面。我们举办共同设计研讨会，收集 OSM 制图者对现有冲突管理用户界面（UI）的看法，并根据制图者的建议重新设计替代界面。我们就四个设计提示收集了丰富的反思，这四个提示涵盖了用户体验（UX）标准，即实用性、可用性、可取性和可采用性，并对比了当前和备选的 "变更集讨论 "用户界面设计。我们的研究结果提出了两条设计准则：(1) 提供基于 OSM 制图人员配置文件定制的温和、非侵入式提醒；(2) 在在线讨论期间提供可定制的制图人员配置文件信息。我们讨论了在像 OSM 这样的 OPPC 中共同设计过程所面临的挑战，以及未来的研究应如何将重点放在基于用户参与方法的渐进式改变上，以尽量减少用户的抵触情绪。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Human-Computer Studies 工程技术-计算机：控制论

CiteScore

11.50

自引率

5.60%

发文量

108

审稿时长

3 months

期刊介绍： The International Journal of Human-Computer Studies publishes original research over the whole spectrum of work relevant to the theory and practice of innovative interactive systems. The journal is inherently interdisciplinary, covering research in computing, artificial intelligence, psychology, linguistics, communication, design, engineering, and social organization, which is relevant to the design, analysis, evaluation and application of innovative interactive systems. Papers at the boundaries of these disciplines are especially welcome, as it is our view that interdisciplinary approaches are needed for producing theoretical insights in this complex area and for effective deployment of innovative technologies in concrete user communities. Research areas relevant to the journal include, but are not limited to: • Innovative interaction techniques • Multimodal interaction • Speech interaction • Graphic interaction • Natural language interaction • Interaction in mobile and embedded systems • Interface design and evaluation methodologies • Design and evaluation of innovative interactive systems • User interface prototyping and management systems • Ubiquitous computing • Wearable computers • Pervasive computing • Affective computing • Empirical studies of user behaviour • Empirical studies of programming and software engineering • Computer supported cooperative work • Computer mediated communication • Virtual reality • Mixed and augmented Reality • Intelligent user interfaces • Presence ...