A Predictive Model for the Successfulness of ERP Systems Implementation

Abstract

Enterprise Resource Planning (ERP) is a must for businesses since they need to adapt their systems to the ever -changing business environment, technological advancements, and intensifying competition. Most research ignores information about ERP stakeholders' priorities for CSFs and ERP systems. This study categorized critical success factors (CSFs) and evaluated the interrelationships between categorized CSFs to understand the stakeholders' satisfaction with ERP systems implementation. 132 ERP system stakeholders from cross-sectional organizations implementing the systems participated in the survey. The study's statistical and analytical methodology demonstrates that the four CSF ERP system categorizations can improve the ERP system's Satisfaction categorization. From the viewpoint of managers and users from various organizations, this study revealed a Cross-validation regression model for checking the accuracy or reliability of results obtained by analyzing the data.