Analysis of Differences in the Quality of Health Services in Inpatient and Outpatient Patients Participating in National Health Insurance at Toto Kabila Hospital

Abstract

Health services are products in the form of services or goods produced by a producer, in this case, it can be a provider or health institution (Retnaningsih, 2013). The research formulation is whether there is a difference in the quality of health services for inpatients and outpatients participating in national health insurance at the Toto Kabila Regional General Hospital. This research aims to determine the differences in the level of quality of health services for inpatients and outpatients participating in national health insurance at the Toto Kabila Regional General Hospital. The sample in this study consisted of 48 inpatients and 48 outpatients at Toto Kabila Hospital. The results of data analysis showed significant differences in service quality based on service availability between inpatients and outpatients with a p-value = 0.004, namely ≤0.05. The difference in service quality based on service continuity is significant between inpatients and outpatients with a p-value = 0.000, namely ≤0.05. The difference in service quality based on medical support services is significant between inpatients and outpatients with a p-value = 0.000, namely ≤0.05.