Cloud-based ERP Successful Implementation: A Critical Soft Factors Analysis for Egyptian Industrial Organizations

Abstract

The purpose of this study was to explore the intangible factors that are essential for a cloud-based Enterprise Resource Planning (ERP) system to be successful. The survey was done on a total of 150 companies in various Egyptian industrial sectors, using a questionnaire list as a data collection instrument. The study hypotheses were tested using both multiple regression analysis and One-Way ANOVA test, as both methods were most suited to the characteristics of this study due to sample size and nature of data. Contrary to expectations, the study findings revealed that Egyptian industrial organizations have a medium level of success, indicating that they have partially succeeded in implementing a cloud-based ERP system. This partially success was driven by top management. The findings also revealed that training and education, workforce commitment, and teamwork are the most critical soft factors (CSFs) required for cloud-based ERP success in the Egyptian environment. Finally public sector companies, followed by multinational corporations, were the most influential in terms of implementing cloud-based ERP.