Designing AI-Powered Services: How narrow AI is transforming customer journeys and the role of service designers

Ricardo Martins
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Abstract

The rapid advancement of AI has brought about significant changes in various industries, and service design is no exception. As AI continues to evolve and become more sophisticated, it is crucial for service designers to understand its potential and learn how to effectively integrate it into their service offerings. This article explores the relationship between service design and AI, focusing on the current state of narrow AI and its impact on customer journeys, while also highlighting the importance of collaboration between service designers and AI experts.
设计人工智能驱动的服务:狭义人工智能如何改变客户体验以及服务设计师的作用
人工智能的飞速发展给各行各业带来了重大变化,服务设计也不例外。随着人工智能的不断发展和日趋成熟,服务设计人员必须了解其潜力,并学会如何将其有效地整合到服务产品中。本文探讨了服务设计与人工智能之间的关系,重点关注狭义人工智能的现状及其对客户旅程的影响,同时还强调了服务设计师与人工智能专家之间合作的重要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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