AI-Enabled Adaptive Service Blueprints: The complexities of AI in public service design

Abstract

While AI technologies are being incorporated in many types of services, their application in public sector contexts creates a unique set of dynamics and opportunities. Even as distinguished from ‘civic services’ (which are managed by networks of non- profits and non-state actors for the purposes of addressing social needs) or ‘collaborative services’ (which are co-produced by states, non-state organisations and active members of the public), the dynamics of public accountability specific to state- orchestrated services merit particular consideration.