Crafting AI-based Services: A Multi-Layered Framework for Designers

Abstract

preserving human-centred experiences. This article explores the framework, outlining key considerations and principles for crafting meaningful AI-powered services. AI is rapidly transforming services, demanding urgent adaptation from designers. To navigate this change, we propose a new framework specifically designed to harness AI's potential while preserving human-centred experiences. This article explores the framework, outlining key considerations and principles for crafting meaningful AI-powered services.