Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

IF 6.9 3区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Frontiers Pub Date : 2024-06-05 DOI:10.1007/s10796-024-10497-8

Parul Gupta, Apeksha Hooda, Anand Jeyaraj, Jonathan J.M. Seddon, Yogesh K. Dwivedi

引用次数: 0

Abstract

Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

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电子政务使用中的信任、风险、隐私和安全：来自 MASEM 分析的启示

尽管对影响电子政务使用的因素进行了大量研究，但由于主要涉及信任、风险、安全和隐私，公民对电子政务服务心存顾虑。本研究对之前 68 项关于电子政务应用的实证研究报告结果进行了元分析结构方程模型（MASEM）分析。具体而言，该模型考察了对政府的信任、对互联网的信任、感知风险、感知隐私和安全对电子政务信任的直接影响，及其对用户使用电子政务行为意向的影响。研究结果具有重要的理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems Frontiers 工程技术-计算机：理论方法

CiteScore

13.30

自引率

18.60%

发文量

127

审稿时长

9 months

期刊介绍： The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.