Cool ­­­­Guru E-Commerce Website using Sentiment Analysis Prediction

Abstract

The Cool Guru is a brick-and-mortar establishment that has been repurposed into a fulfillment center. These distribution hubs are not accessible to the general public, allowing for ample inventory space and efficient order fulfillment. Cool Gurus offer an extensive and ever-expanding array of resources, enabling customers to purchase products online with options for same-day delivery or even within hours, as well as in-store pickup. While the concept is not novel, various companies, including Whole Foods, Walmart, Target, Bed Bath & Beyond, and numerous major clothing retailers, have employed similar strategies. However, with brick-and-mortar stores facing challenges during closures, the prevalence of Cool Gurus has surged. Our team is currently developing a Cool Guru utilizing NLP technology to analyze real-time customer feedback and sentiment, enabling us to automate product ranking and enhance customer satisfaction. Keywords: Cool Guru, brick-and-mortar, lockdown, shoppers, Bed Bath & Beyond, Natural Language Processing, Sentiment Analysis.