Developing a framework for innovating less-structured business processes: a Delphi study

IF 2.3 4区管理学 Q3 BUSINESS

Information Systems and e-Business Management Pub Date : 2024-05-23 DOI:10.1007/s10257-024-00680-4

Joklan Imelda Camelia Goni, Amy Van Looy

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Abstract

In dynamic business environments, many organizations need to acquire a process innovation capability (PIC) that caters to less-structured business processes (LSBP) in order to remain relevant in the market. However, such organizations are still in need of appropriate frameworks that enable them to identify and evaluate their PIC in LSBP. To fill this gap, we have followed the Delphi method with three rounds of semi-structured interviews, including twelve practitioners and fifteen scholars across five continents. The findings reveal five major differences and barriers for PIC in LSBP, as compared to innovating structured business processes. In addition, we refine and empirically validate an innovation capability framework covering six main capabilities and 18 sub-areas, configured into three major pillars: (1) a people-process-technology pillar, (2) an organizational pillar, and (3) an ecosystem pillar. Besides being one of the first studies to offer a conceptual framework for PIC in LSBP, we provide practical brainstorming with reflective questions per capability, for practitioners to reflect on their organization’s current PIC in LSBP.

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为结构化程度较低的业务流程创新制定框架：德尔菲研究

在充满活力的商业环境中，许多组织需要获得满足结构化程度较低的业务流程（LSBP）的流程创新能力（PIC），以保持在市场中的相关性。然而，这些组织仍然需要适当的框架来识别和评估其在 LSBP 中的流程创新能力。为了填补这一空白，我们采用德尔菲法进行了三轮半结构式访谈，其中包括五大洲的十二位从业人员和十五位学者。访谈结果揭示了 LSBP 中的 PIC 与结构化业务流程创新相比存在的五大差异和障碍。此外，我们还完善并通过实证验证了创新能力框架，该框架涵盖六大能力和 18 个子领域，分为三大支柱：（1）人员-流程-技术支柱；（2）组织支柱；（3）生态系统支柱。除了是首批为LSBP中的PIC提供概念框架的研究之一外，我们还为每项能力提供了实用的头脑风暴和反思问题，供从业人员反思其组织当前在LSBP中的PIC。

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来源期刊

Information Systems and e-Business Management Multiple-

CiteScore

6.20

自引率

11.10%

发文量

期刊介绍： Nowadays, in the age of information technology and the internet, the creation and maintenance of business models has to consider the latest developments in information technology to ensure competitiveness and long-term success of the enterprise. The aim of Information Systems Management (ISM) is to integrate information technology into business models and business processes to explore its potential to meet the business goals. Many international journals in the field of information systems (IS) or information management (IM) focus primarily on the quantitative analysis of information systems phenomena, especially through the use of empirical studies. However, research on qualitative analysis, development, and deployment of information systems is not covered sufficiently by the existing international IS journals. Therefore, the journal Information Systems and e-Business Management (ISeB) focuses on the core tasks of Information Systems Management, the conceptual analysis, design, and deployment of information systems, as well as on all e-business related topics. 1. Editorial objective The central aim of the journal ISeB is to publish original, well-written, self-contained contributions that elucidate novel research and innovation in information systems management and e-business which advance the field fundamentally and significantly. Published quarterly, the journal will: - Provide a vibrant forum for both academicians and industry specialists to explore the information systems and e-business management field - Bring innovative research on all aspects of information systems management from analytical, behavioral and technological perspectives - Enable rapid dissemination of latest research and innovation, supported with a double-blind peer review process. 2. Nature of topics The function of information systems management is the use of information technology (IT) to meet the information requirements of a company. Core tasks of ISM are the generation of project ideas (e.g. identification of business opportunities enabled by new information technologies), conceptual analysis, design, and integration of information systems. Submissions to ISeB should have a clear business focus and use appropriate information systems methodologies. They should either be founded on theory or should have proven their value based on prototypes and their beneficial application in the field. The general applicability of the concepts presented is strictly required. Case studies are welcome, if the insights presented allow general applicability. Moreover, empirical studies are welcome if clear research questions with relevance to the field of information systems and e-business management are given and the studies are carried out correctly. ISeB topics focus on (but are not restricted to) the following areas: - Information Modeling: The central task of information systems modeling is the conceptual specification of information systems from the business point of view. Information modeling includes the development or the application of high-level modeling techniques used for conceptual modeling, e.g. event-driven process chain (EPC) for process modeling, entity-relationship model (ERM) for data modeling, and object-oriented methods like the unified modeling language (UML). - Domain-Specific Information Systems: Different industry domains (e.g. manufacturing, retailing, or finance) are characterized by different requirements to information systems that are reflected in different IS architectures for specific domains. The development and maintenance of information systems in an industry domain can be supported by these architectures. Either the development of generalizable domain-specific architectures or the employment of such architectures in practice can be discussed. - E-Business Management (intra-organization al and inter-organizational information systems): Possible sub-topics include the development and deployment of IS for electronic commerce and supply chain management, market places, new business scenarios enabled through new technologies. Based on a business strategy, submissions have to clearly state how the strategy can be operationalized using IS. - Information Systems Development: The development and deployment of large-scale IS (e.g. enterprise resource planning software) requires the use of appropriate software engineering methodologies, procedure models, and project management. Possible research areas are the development of software engineering methodologies, procedure models, and the design of project management methods. Empirical studies on IS development may focus on the application of well-founded methods in practice. - Information Technology Management: The function of information technology management is the provision and operation of the technical infrastructure and the planning of the technical orientation of information systems in an enterprise. An important aspect is the impact of changing information systems on organizational structures and processes – and vice versa. In this context, the use of information technology to realize a business strategy efficiently can be analyzed. - Latest Information Technology Developments: Latest developments in information technology have to be evaluated to explore potentials to generate new business strategies. Current topics and trends to be evaluated for business use are e.g. business intelligence systems, agent technology, and workflow management systems. Officially cited as: Inf Syst E-Bus Manage