Addressing current issues in assessing professional rapport: A systematic review and synthesis of existing measures

IF 2.1 3区心理学 Q2 PSYCHOLOGY, EXPERIMENTAL

Applied Cognitive Psychology Pub Date : 2024-05-21 DOI:10.1002/acp.4205

Celine Brouillard, Fiona Gabbert, Adrian J. Scott

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Abstract

The role of rapport facilitating cooperation and information disclosure has been widely acknowledged by both researchers and practitioners across professional information-gathering contexts. However, the definition and assessment of rapport are still debated, resulting in a lack of reliable and commonly used tools to effectively measure rapport. This review explored how rapport has been measured in professional information-gathering contexts and illustrates key characteristics of published measures in a searchable systematic map. A total of 111 research articles and 126 measures of rapport were evaluated based on standards in scale development and validation. The measures' conceptualisation of rapport was also examined with their individual items being coded for the following theorised components of rapport: (i) paying attention, (ii) personalising the interview/interaction, (iii) being approachable and (iv) establishing a mutual connection. Findings are synthesised and discussed in relation to the overarching patterns found, including limited consistency and validity in current measures of rapport.

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解决目前在评估专业关系方面存在的问题：现有衡量标准的系统回顾与综合

在各种专业信息收集环境中，研究人员和从业人员都普遍承认融洽关系在促进合作和信息披露方面的作用。然而，关于亲和力的定义和评估仍存在争议，导致缺乏可靠且常用的工具来有效衡量亲和力。本综述探讨了如何在专业信息收集环境中测量亲和力，并在可搜索的系统地图中说明了已发表测量方法的主要特征。根据量表开发和验证的标准，共评估了 111 篇研究文章和 126 种亲和力测量方法。此外，还研究了这些测量方法对融洽关系的概念化，并根据融洽关系的以下理论要素对各个项目进行了编码：(i) 关注，(ii) 个性化访谈/互动，(iii) 平易近人，(iv) 建立相互联系。研究结果将根据所发现的总体模式进行综合和讨论，包括当前衡量融洽程度的一致性和有效性有限的问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Applied Cognitive Psychology PSYCHOLOGY, EXPERIMENTAL-

CiteScore

4.30

自引率

8.30%

发文量

111

期刊介绍： Applied Cognitive Psychology seeks to publish the best papers dealing with psychological analyses of memory, learning, thinking, problem solving, language, and consciousness as they occur in the real world. Applied Cognitive Psychology will publish papers on a wide variety of issues and from diverse theoretical perspectives. The journal focuses on studies of human performance and basic cognitive skills in everyday environments including, but not restricted to, studies of eyewitness memory, autobiographical memory, spatial cognition, skill training, expertise and skilled behaviour. Articles will normally combine realistic investigations of real world events with appropriate theoretical analyses and proper appraisal of practical implications.