Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management Pub Date : 2024-05-20 DOI:10.1016/j.tourman.2024.104966

Zihan Yin , Haiyan Kong , Yehuda Baruch , Patrick L'Espoir Decosta , Yue Yuan

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引用次数: 0

Abstract

AI application has been met with great concern in the hospitality field given its efficacy enhancement but threats to employee tasks and jobs. This study investigates the interactive impacts between AI awareness and change-oriented leadership on hospitality employees' protective behaviors, including whether and how the interactions influence employees’ collaboration with AI. A two-wave survey of hotel employees and an experiment of potential hotel practitioners were conducted with 478 and 252 valid respondents respectively. Empirical results show how the interactions predicted employee-AI collaboration via the two motivation types of approach and avoidance, as per protection motivation theory (PMT). The results offer change-oriented leadership as a coping strategy for employees to overcome perceived AI threats and engage in active collaboration with AI. In addition, the study reveals the positive role of AI awareness in embracing change and discusses the theoretical contributions and practical implications of AI-adopted hospitality.

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人工智能意识和以变革为导向的领导力对员工与人工智能合作的交互影响：接近动机和回避动机的作用

人工智能在酒店业的应用一直备受关注，因为它在提高效率的同时，也对员工的任务和工作造成了威胁。本研究探讨了人工智能意识和以变革为导向的领导力对酒店业员工保护行为的交互影响，包括交互作用是否以及如何影响员工与人工智能的合作。本研究对酒店员工进行了两波调查，并对潜在酒店从业人员进行了实验，有效受访者分别为 478 人和 252 人。实证结果表明，根据保护动机理论（PMT），互动如何通过接近和回避两种动机类型预测员工与人工智能的合作。结果表明，以变革为导向的领导力是员工克服感知到的人工智能威胁并与人工智能积极合作的一种应对策略。此外，研究还揭示了人工智能意识在拥抱变化中的积极作用，并讨论了采用人工智能的待客之道的理论贡献和实际意义。

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来源期刊

Tourism Management Multiple-

CiteScore

24.10

自引率

7.90%

发文量

190

审稿时长

45 days

期刊介绍： Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.