Modelling the antecedents of students’ satisfaction and continuous use intentions of an electronic appraisal portal system in higher education

Abstract

Developing and implementing appraisal portal systems for students can be highly beneficial for evaluating tutors’ teaching performances and providing constructive feedback to university authorities, thereby enhancing students’ learning experiences and satisfaction. Therefore, identifying the determinants of students’ satisfaction towards an appraisal portal system is crucial in this regard. In light of this, the study adopted a quantitative research approach and was based on an exploratory survey design. A survey instrument was used to collect data from 470 respondents selected using a cluster probability sampling technique. The collected data were analysed using both descriptive and Partial Least Squares-Structural Equation Modeling (PLS-SEM) techniques. The findings from the data analysis revealed three factors, namely, appraisal portal ease of use, system information display, and system performance positively predicted students’ appraisal portal use satisfaction. Furthermore, it was observed that both appraisal portal information display and portal ease of use were positive correlates and predictors of portal performance, while portal system information adequacy and information display, significantly predicted the portal system’s ease of use. Additionally, portal system information display determined portal system information adequacy. Finally, students’ satisfaction with the appraisal portal system determined their intention to continuously use the system. Based on the findings, recommendations have been made for policy and practice to manage the student appraisal portal system effectively, aiming to increase students’ participation and involvement in lecturer performance assessment.