Surgical Service Utilization and In-Patient Satisfaction in Surgical Service.

Q3 Medicine

Journal of Nepal Health Research Council Pub Date : 2024-03-31 DOI:10.33314/jnhrc.v21i4.5011

Anip Joshi, Deepa Shrestha

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引用次数: 0

Abstract

Background: The patient satisfaction study is an important and commonly used valid indicator for service quality improvement in healthcare institutions. The aim of this study was to assess the service utilization and patient satisfaction in patients admitted under surgical service in Bir Hospital.

Methods: A prospective cross sectional analytical study was conducted in Bir Hospital, National Academy of Medical Sciences from February 2021 till June 2023. The patient satisfaction data was collected using the SAPS scale after obtaining ethical clearance from the Institutional Review Board. Data were entered and analyzed in Statistical Package for the Social Sciences version 20.0.

Results: There were 152 patients included in the study categorized into conservative treatment group, elective surgery group and emergency surgery group. 32.9%(50) patients were "very satisfied", 62.5%(95) patients were "satisfied", 2.6%(4) were "neither satisfied nor dissatisfied" and 2%(3) were "dissatisfied" with the effect of their treatment/care. The mean satisfaction score in conservative treatment group was 22.13 ±2.53 as compared to the mean satisfaction in elective surgery group which was 21.11± 2.55 (P=0.036) and the mean satisfaction score in emergency surgery group which was 21.66 ±2.68 (P=0.64).

Conclusions: The mean score and proportion of patient satisfaction regarding service utilization in patients admitted under surgical service were high with satisfaction score higher in emergency surgery group among the operative groups in Bir Hospital, National Academy of Medical Sciences.

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外科服务的利用率和住院病人的满意度。

背景：患者满意度研究是医疗机构提高服务质量的一项重要且常用的有效指标。本研究旨在评估比尔医院外科住院患者的服务利用率和患者满意度：方法：从 2021 年 2 月至 2023 年 6 月，在国家医学科学院比尔医院开展了一项前瞻性横断面分析研究。在获得机构审查委员会的伦理许可后，使用 SAPS 量表收集患者满意度数据。数据用社会科学统计软件包 20.0 版进行输入和分析：研究共纳入 152 名患者，分为保守治疗组、择期手术组和急诊手术组。32.9%（50 人）的患者对治疗/护理效果表示 "非常满意"，62.5%（95 人）的患者表示 "满意"，2.6%（4 人）的患者表示 "既不满意也不不满意"，2%（3 人）的患者表示 "不满意"。保守治疗组的平均满意度为（22.13±2.53）分，而择期手术组的平均满意度为（21.11±2.55）分（P=0.036），急诊手术组的平均满意度为（21.66±2.68）分（P=0.64）：在国家医学科学院比尔医院的手术组中，急诊手术组的满意度得分更高。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Nepal Health Research Council Medicine-Medicine (all)

CiteScore

1.40

自引率

0.00%

发文量

审稿时长

15 weeks

期刊介绍： The journal publishes articles related to researches done in the field of biomedical sciences related to all the discipline of the medical sciences, medical education, public health, health care management, including ethical and social issues pertaining to health. The journal gives preference to clinically oriented studies over experimental and animal studies. The Journal would publish peer-reviewed original research papers, case reports, systematic reviews and meta-analysis. Editorial, Guest Editorial, Viewpoint and letter to the editor are solicited by the editorial board. Frequently Asked Questions (FAQ) regarding manuscript submission and processing at JNHRC.