New Zealand public transport agencies' responses to COVID‐19: Understanding public transport services, infrastructure and communication measures

Abstract

COVID‐19 brought public health challenges to the public transport system throughout the world. As a result, a range of response measures were implemented to ensure the safety of passengers while maintaining a functioning system. This paper explores the responses of public transport agencies in New Zealand's metropolitan cities (Auckland, Christchurch and Wellington) to the COVID‐19 pandemic by examining their physical and communication measures. We analysed public transport agencies' websites to understand the response measures implemented, including the accessibility of COVID‐19‐related information, and the communication of information via websites and social media platforms. The results show that 13 service responses were implemented across the three public transport agencies, with Auckland implementing the most measures. Seven infrastructural responses were implemented, with Christchurch implementing all seven. Wellington was found to be the public transport agency that used social media the most during the pandemic. The website accessibility findings suggest that the more accessible a public transport agency's website was, the less information was present. The research concludes that all three public transport agencies in New Zealand performed reasonably well and were able to maintain a safe and responsive public transport system.