Determinants of Intelligent Logistics of iBox in Taiwan: A Case Study Utilizing the ACSI Model

Abstract

The progress of economic development is closely related to intelligent logistics. Therefore, the new intelligent logistics mailing service in Taiwan, named iBox, can achieve breakthroughs in automation, unmanned delivery, and operations all year. This study uses the American Customer Satisfaction Index (ACSI) model to understand consumers’ willingness to use iBox and improve the usage rate. The results show that consumers are willing to use the iBox service again and have a good use experience with iBox.