How Can One Create an Effective Management of Quality Culture in Public Institutions

Abstract

The paper addresses the quality approach in public administration from a cultural perspective and presents: theoretical considerations on the “quality culture (QC)”; a review of the publications on cultural aspects in administrative institutions; the management process of QC in public institutions and the conclusion. As the publications’ review shows, the management of the QC must be a task of the top management in any administrative institution, to identify the factors that impede the effective functioning of the quality system and to make improvements. The paper aims to support decision-makers in this regard, by presenting solutions for a systematic and effective management of QC.