How project knowledge management develops volatile organizational memory

IF 3 Q2 MANAGEMENT
Angela França Versiani, Pollyanna de Souza Abade, Rodrigo Baroni de Carvalho, Cristiana Fernandes De Muÿlder
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引用次数: 0

Abstract

Purpose

This paper discusses the effects of enabling conditions of project knowledge management in building volatile organizational memory. The theoretical rationale underlies a recursive relationship among enabling conditions of project knowledge management, organizational learning and memory.

Design/methodology/approach

This research employs a qualitative descriptive single case study approach to examine a mobile application development project undertaken by a major software company in Brazil. The analysis focuses on the project execution using an abductive analytical framework. The study data were collected through in-depth interviews and company documents.

Findings

Based on the research findings, the factors that facilitate behavior and strategy in managing project knowledge pose a challenge when it comes to fostering organizational learning. While both these factors play a role in organizational learning, the exchange of information from previous experience could be strengthened, and the feedback from the learning process could be improved. These shortcomings arise from emotional tensions that stem from power struggles within knowledge hierarchies.

Practical implications

Based on the research, it is recommended that project-structured organizations should prioritize an individual’s professional experience to promote organizational learning. Organizations with well-defined connections between their projects and strategies can better establish interconnections among knowledge creation, sharing and coding.

Originality/value

The primary contribution is to provide a comprehensive view that incorporates the conditions required to manage project knowledge, organizational learning and memory. The findings lead to four propositions that relate to volatile memory, intuitive knowledge, learning and knowledge encoding.

项目知识管理如何开发易变的组织记忆
目的本文讨论了项目知识管理的有利条件对建立波动性组织记忆的影响。理论依据是项目知识管理的有利条件、组织学习和记忆之间的递归关系。本研究采用定性描述的单一案例研究方法,对巴西一家大型软件公司开展的移动应用开发项目进行了研究。采用归纳分析框架,重点分析了项目的执行情况。研究数据是通过深入访谈和公司文件收集的。研究结果根据研究结果,促进项目知识管理行为和战略的因素对促进组织学习构成了挑战。虽然这两个因素在组织学习中都发挥了作用,但从以往经验中获得的信息交流还有待加强,学习过程中的反馈也有待改进。这些不足之处源于知识层级中权力斗争所产生的情感紧张。项目与战略之间具有明确联系的组织可以更好地建立知识创造、共享和编码之间的相互联系。原创性/价值本研究的主要贡献在于提供了一种全面的观点,其中包含了管理项目知识、组织学习和记忆所需的条件。研究结果提出了与挥发性记忆、直觉知识、学习和知识编码有关的四个命题。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
4.60
自引率
0.00%
发文量
17
审稿时长
30 weeks
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