Scheduling Policies to Minimize Abandonment Costs in Infomercial Call Centers

IF 2 3区工程技术 Q3 ENGINEERING, INDUSTRIAL

IISE Transactions Pub Date : 2024-03-18 DOI:10.1080/24725854.2024.2331583

Sina Ansari, Laurens Debo, Seyed M.R. Iravani

引用次数: 0

Abstract

Infomercial call centers answer calls in an order that reduces the number of abandoned calls to minimize lost revenue. We study a multi-class queuing system with a single server and customer abando...

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将广告呼叫中心的放弃成本降至最低的调度政策

广告呼叫中心按一定顺序接听电话，以减少放弃电话的数量，从而最大限度地减少收入损失。我们研究了一个多类队列系统，该系统只有一个服务器，客户放弃呼叫的数量会随着时间的推移而增加。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

IISE Transactions Engineering-Industrial and Manufacturing Engineering

CiteScore

5.70

自引率

7.70%

发文量

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