Identifying the Importance of UX Dimensions for Different Software Product Categories

IF 1 4区计算机科学 Q3 COMPUTER SCIENCE, CYBERNETICS

Interacting with Computers Pub Date : 2024-02-03 DOI:10.1093/iwc/iwae001

Ehsan Mortazavi, Philippe Doyon-Poulin, Daniel Imbeau, Jean-Marc Robert

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引用次数: 0

Abstract

Billions of users around the world use mobile applications and computer software to achieve their professional and personal goals. This situation drives User Experience (UX) researchers and practitioners to assess the importance of UX dimensions across different products, to facilitate the design, development and evaluation of new products. To that end, this study surveyed a group of 200 end users and 8 UX experts from Canada to document the importance of 21 UX dimensions for 15 software product categories. The results confirmed that the importance of UX dimensions varies between product categories. Comparing the findings to those of similar studies conducted in Germany and Indonesia revealed that, while culture influences the rating of UX dimensions, the importance of UX dimensions is still determined by the product category. Comparisons between the importance ratings of UX dimensions between end users and experts and within end users were not significant in 77% and 97% of cases, respectively. Results showed that task-based product categories rely more on pragmatic dimensions (i.e. functionality and usability) while leisure-based products value hedonic dimensions (i.e. pleasure) as well. This study benefits researchers and practitioners by enabling them to select the most important UX dimensions for evaluating their products. CCS CONCEPTS: • Human-centered computing • Human-Computer Interaction (HCI) • HCI design and evaluation methods. Additional Keywords and Phrases: User experience, UX dimension, UX evaluation, culture.

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确定不同软件产品类别用户体验维度的重要性

全球数十亿用户使用移动应用程序和计算机软件来实现他们的职业和个人目标。这种情况促使用户体验（UX）研究人员和从业人员评估不同产品的用户体验维度的重要性，以促进新产品的设计、开发和评估。为此，本研究对来自加拿大的 200 名最终用户和 8 名用户体验专家进行了调查，记录了 15 类软件产品的 21 个用户体验维度的重要性。结果证实，不同产品类别的用户体验维度的重要性各不相同。将研究结果与在德国和印度尼西亚进行的类似研究结果进行比较后发现，虽然文化会影响用户体验维度的评级，但用户体验维度的重要性仍然取决于产品类别。最终用户与专家之间以及最终用户内部对用户体验维度重要性的评分比较分别有77%和97%不显著。结果表明，任务型产品类别更依赖于实用性维度（即功能性和可用性），而休闲型产品也重视享乐性维度（即愉悦感）。这项研究有利于研究人员和从业人员选择最重要的用户体验维度来评估他们的产品。CCS 概念：- 以人为本的计算--人机交互（HCI）--人机交互设计与评估方法。其他关键词和短语用户体验、用户体验维度、用户体验评估、文化。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Interacting with Computers 工程技术-计算机：控制论

CiteScore

2.70

自引率

0.00%

发文量

审稿时长

>12 weeks

期刊介绍： Interacting with Computers: The Interdisciplinary Journal of Human-Computer Interaction, is an official publication of BCS, The Chartered Institute for IT and the Interaction Specialist Group . Interacting with Computers (IwC) was launched in 1987 by interaction to provide access to the results of research in the field of Human-Computer Interaction (HCI) - an increasingly crucial discipline within the Computer, Information, and Design Sciences. Now one of the most highly rated journals in the field, IwC has a strong and growing Impact Factor, and a high ranking and excellent indices (h-index, SNIP, SJR).