Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach

IF 11.9 1区管理学 Q1 BUSINESS

Journal of Hospitality Marketing & Management Pub Date : 2024-01-27 DOI:10.1080/19368623.2024.2308531

Huijun Yang, Hanqun Song, Lantian Xia, Andi Yang

引用次数: 0

Abstract

Robotic interaction quality and outcome quality in restaurants are crucial in engaging customers and facilitating post-purchase behavior while few papers have examined their impact on psychological...

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了解机器人交互质量和结果质量的后果：基于承受力理论的三阶段方法

餐厅中的机器人互动质量和结果质量对于吸引顾客和促进顾客购买后的行为至关重要，但很少有论文研究它们对顾客心理的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Hospitality Marketing & Management Multiple-

CiteScore

20.90

自引率

6.40%

发文量

期刊介绍： The Journal of Hospitality Marketing & Management serves as a peer-reviewed platform dedicated to advancing understanding, practice, and education in hospitality marketing and management. It strives to foster the development of knowledge and theory by promoting new ideas, models, approaches, and paradigms. Embracing a multifaceted approach that spans administrative disciplines, liberal arts, and social sciences, the journal disseminates knowledge through high-quality, peer-reviewed research papers, reports, and book reviews. It stands as a unique forum for the community of students, academics, and practitioners who share a common interest and commitment to the field of hospitality marketing and management.

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