THE IMPACT OF HEALTH INSURANCE ON THE QUALITY OF HEALTHCARE SERVICES IN GOVERNMENT HOSPITALS IN DAMMAM CITY

International Journal of Research -GRANTHAALAYAH Pub Date : 2024-01-17 DOI:10.29121/granthaalayah.v11.i12.2023.5427

Sultan Abdulrahman Al-Qahtani, Mohammed Ali Al-Khmasan

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Abstract

This study aimed to investigate the impact of health insurance on healthcare services in Ministry of Health hospitals in Dammam City from the perspective of health insurance beneficiaries. The study examined various aspects, including the integration of healthcare services, the reliability of healthcare services, responsiveness to healthcare services, the treatment by healthcare service providers, healthcare service procedures and systems, and healthcare service awareness. The study also aimed to determine the significance of differences in the impact of health insurance on the quality of healthcare services related to variables such as gender, age, income level, and educational qualifications. The study employed a descriptive-analytical approach, with a sample consisting of 250 individuals selected through convenient sampling from health insurance beneficiaries in Ministry of Health hospitals in Dammam City.The study found statistically significant (p ≤ 0.05) positive impacts of health insurance on healthcare services in Ministry of Health hospitals in Dammam City in terms of integration of healthcare services, reliability of healthcare services, responsiveness to healthcare services, treatment by healthcare service providers, healthcare service procedures and systems, and healthcare service awareness. There were also statistically significant differences (α≤ 0.05) in the impact of health insurance on the quality of healthcare services related to gender (favoring males), monthly income (favoring those with monthly income less than 5000 Saudi Riyals), age (favoring individuals under 30 years old), and educational qualifications (favoring individuals with a high school diploma or lower).

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医疗保险对达玛姆市政府医院医疗服务质量的影响

本研究旨在从医疗保险受益人的角度调查医疗保险对达曼市卫生部医院医疗服务的影响。研究考察了多方面内容，包括医疗服务的整合、医疗服务的可靠性、医疗服务的响应速度、医疗服务提供者的待遇、医疗服务程序和系统以及医疗服务意识。研究还旨在确定医疗保险对医疗服务质量的影响与性别、年龄、收入水平和学历等变量之间的差异。研究采用了描述性分析方法，通过方便抽样从达曼市卫生部医院的医疗保险受益人中抽取了 250 人作为样本。研究发现，医疗保险对达曼市卫生部医院的医疗保健服务在医疗保健服务整合、医疗保健服务可靠性、医疗保健服务响应速度、医疗保健服务提供者的治疗、医疗保健服务程序和系统以及医疗保健服务意识等方面产生了积极影响，差异具有统计学意义（P ≤ 0.05）。在医疗保险对医疗服务质量的影响方面，性别（偏向男性）、月收入（偏向月收入低于 5000 沙特里亚尔的人）、年龄（偏向 30 岁以下的人）和学历（偏向高中或以下文凭的人）也存在明显的统计学差异（α≤ 0.05）。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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International Journal of Research -GRANTHAALAYAH

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