Different IT Projects, but the same Conflicts. Action Research During IT Deployment

IF 6.9 3区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Frontiers Pub Date : 2024-01-13 DOI:10.1007/s10796-023-10467-6

Peter Saba, Régis Meissonier, Antoine Harfouche

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引用次数: 0

Abstract

Information System (IS) research has overlooked user conflicts in teams among simultaneous or successive Information Technology (IT) projects, leaving a gap in comprehending the potential contagion processes leading to project failure. While IS literature has separately developed theories on conflicts and conflict contagion, we conceptualize a whole theoretic system we call "IT Conflict Contagion" (IT-CC). This theory is used as a driver for a 2-year action research project conducted at a French management consulting firm during the second attempt of its Business Intelligence (BI) tool baptized “PMT.” While most MIS methods tend to manage conflicts within the boundaries of an IT project, we emphasize the need for a comprehensive understanding of past IT implementations and their impact on subsequent projects despite the different aims, designs, and functionalities of these IT systems. This research calls for IS researchers and practitioners to adopt a holistic conflict management perspective, considering the IT portfolio and the interplay between various IT systems to ensure successful IT implementation.

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不同的 IT 项目，相同的冲突。IT 部署过程中的行动研究

信息系统（IS）研究忽视了同时或连续开展的信息技术（IT）项目团队中的用户冲突，这为理解导致项目失败的潜在传染过程留下了空白。尽管 IS 文献已分别提出了有关冲突和冲突传染的理论，但我们将其概念化为一个完整的理论体系，并称之为 "IT 冲突传染"（IT-CC）。在一家法国管理咨询公司第二次尝试商业智能（BI）工具 "PMT "的过程中，该理论被用作一个为期两年的行动研究项目的驱动力。虽然大多数管理信息系统方法倾向于管理 IT 项目边界内的冲突，但我们强调，尽管这些 IT 系统的目标、设计和功能各不相同，但仍有必要全面了解过去的 IT 实施情况及其对后续项目的影响。这项研究呼吁信息系统研究人员和从业人员采用全面的冲突管理视角，考虑信息技术组合和各种信息技术系统之间的相互作用，以确保信息技术的成功实施。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems Frontiers 工程技术-计算机：理论方法

CiteScore

13.30

自引率

18.60%

发文量

127

审稿时长

9 months

期刊介绍： The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.