Perceptions and Satisfaction of the Relatives of Intensive Care Unit Patients Regarding the Role of Nurses

Abstract

Purpose: This study was carried out to determine theperceptions and satisfaction of the relatives ofintensive care unit patients regarding the role of nurses.Materials and Methods: The sample of the studyconsisted of 154 patients’ relatives in the intensive careunits of a University hospital between July andOctober 2019. The Family's Perception of the Role ofNurses scale and Intensive Care Unit SatisfactionScale was used for data collection.Results: The mean total expectation score of thepatients' relatives was 3.760.80 and the mean totalscore of nursing practices was 3.660.80. Theintensive care satisfaction score of patient relativeswas determined as 68,1220,83. There was a significant positive correlation between nursingpractices and care satisfaction, decision-makingsatisfaction, information satisfaction, and ICUsatisfaction.Conclusions: Patient relatives' behavioral roleexpectations from nurses and perceived role enactmentscore were above the average and there was astatistically significant difference between them. Theintensive care satisfaction levels of the patient relativeswere above average and there was a significant,positive, and high-level relationship between theperception of nursing practices and intensive caresatisfaction.