From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

IF 2.5 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS
Norman Pytel, Christian Ziegler, Axel Winkelmann
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引用次数: 0

Abstract

This paper presents a novel token-based recall communication system, which integrates Enterprise Resource Planning (ERP) systems and blockchain technology to enhance recall communication and cooperation between manufacturers and customers. We employed a design science research methodology to develop a set of design principles and features that support the interoperable system. Our findings demonstrate that we can significantly improve recall coordination, traceability, and co-value creation between involved parties. By focusing on the integration potential of traditional technologies like ERP systems with blockchain and token techniques, we reveal innovative synergies for both social and technical subsystems. The study explores the implications of the proposed system for both theory and practice, offering insights into the advantages and challenges of such integration. The evaluation conducted with industry experts demonstrates high reusability of the design principles.
从分歧到对话:基于令牌的方法弥合制造商与客户之间的差距
本文介绍了一种基于代币的新型召回沟通系统,该系统集成了企业资源规划(ERP)系统和区块链技术,以加强制造商和客户之间的召回沟通与合作。我们采用了设计科学研究方法,开发了一套支持互操作系统的设计原则和功能。我们的研究结果表明,我们可以显著改善召回协调、可追溯性以及相关方之间的共同价值创造。通过关注 ERP 系统等传统技术与区块链和代币技术的整合潜力,我们揭示了社会和技术子系统的创新协同效应。本研究探讨了拟议系统对理论和实践的影响,对这种整合的优势和挑战提出了见解。与行业专家进行的评估表明,设计原则具有很高的可重用性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
ACM Transactions on Management Information Systems
ACM Transactions on Management Information Systems COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
6.30
自引率
20.00%
发文量
60
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