Review of "User Experience as Innovative Academic Practice by Kate Crane and Kelli Cargile Cook," Crane, K., & Cargile Cook, K. (Eds.). (2022). User Experience as Innovative Academic Practice. The WAC Clearinghouse; University Press of Colorado. https://doi.org/10.37514/TPC-B.2022.1367

Abstract

In User Experience as Innovative Academic Practice, editors Kate Crane and Kelli Cargile Cook present and curate fresh perspectives for instructional and curriculum design by arguing that technical and professional communication (TPC) programs will benefit if user experience (UX) methodologies are applied in pedagogical settings to gain greater insight into the student user's needs, challenges, and environments, thereby not only making student users the center of the course design process, but also co-creators of instructional materials and strategies. To support the effectiveness of UX methodologies in learning about student needs and assessing program success, Crane and Cargile Cook bring together authors who present case studies where UX methods such as user profiles, journey maps, usability studies, diary entries, affinity diagramming, and so on were applied in various aspects of pedagogic design and re-design.