{"title":"UNRAVELING PERCEPTIONS OF BARRIERS TO DIGITAL TRANSFORMATION – CONTRASTING SMALL AND MEDIUM-SIZED WITH LARGE ENTERPRISES","authors":"Sven Packmohr, H. Brink, Fynn-Hendrik Paul","doi":"10.33965/ijcsis_2023180107","DOIUrl":null,"url":null,"abstract":"With the proliferation of contemporary digital technologies, Digital Transformation (DT) has become a significant theme for companies across almost all industries. DT encompasses the digitalization of internal processes, the provision of digital services and products, and the enhancement of the customer experience. Previous research has delved into different barriers that impede successful DT. In our study, we investigate further how these barriers are perceived by employees at small and medium-sized enterprises (SMEs) in contrast to larger enterprises (LEs). We employ a mixed-methods approach by performing a quantitative analysis using the Means, Mann-Whitney U test with effect size and integrating it with qualitative results converted into frequencies. Our empirical data consist of two samples consisting of participants from 189 SMEs and 221 LEs for quantitative analysis and participants from 238 SMEs and 281 LEs for qualitative analysis. Overall, the results suggest a relatively similar perception of DT processes, indicating culture and structure as major barriers. However, the establishment of resources dedicated to managing DT emerges as a vaster barrier for SMEs than for LEs. At the same time, SMEs face fewer barriers regarding general personnel resources.","PeriodicalId":506509,"journal":{"name":"IADIS INTERNATIONAL JOURNAL ON COMPUTER SCIENCE AND INFORMATION SYSTEMS","volume":"114 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2023-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IADIS INTERNATIONAL JOURNAL ON COMPUTER SCIENCE AND INFORMATION SYSTEMS","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.33965/ijcsis_2023180107","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
With the proliferation of contemporary digital technologies, Digital Transformation (DT) has become a significant theme for companies across almost all industries. DT encompasses the digitalization of internal processes, the provision of digital services and products, and the enhancement of the customer experience. Previous research has delved into different barriers that impede successful DT. In our study, we investigate further how these barriers are perceived by employees at small and medium-sized enterprises (SMEs) in contrast to larger enterprises (LEs). We employ a mixed-methods approach by performing a quantitative analysis using the Means, Mann-Whitney U test with effect size and integrating it with qualitative results converted into frequencies. Our empirical data consist of two samples consisting of participants from 189 SMEs and 221 LEs for quantitative analysis and participants from 238 SMEs and 281 LEs for qualitative analysis. Overall, the results suggest a relatively similar perception of DT processes, indicating culture and structure as major barriers. However, the establishment of resources dedicated to managing DT emerges as a vaster barrier for SMEs than for LEs. At the same time, SMEs face fewer barriers regarding general personnel resources.
随着当代数字技术的普及,数字化转型(DT)已成为几乎所有行业公司的重要主题。DT 包括内部流程数字化、提供数字化服务和产品以及提升客户体验。以往的研究已经深入探讨了阻碍成功实现数字化转型的各种障碍。在我们的研究中,我们将进一步调查中小型企业(SMEs)与大型企业(LEs)的员工是如何看待这些障碍的。我们采用了一种混合方法,使用均值、曼-惠特尼 U 检验和效应大小进行定量分析,并将其与转换为频率的定性结果相结合。我们的经验数据由两个样本组成,定量分析样本包括 189 家中小企业和 221 家 LE 的参与者,定性分析样本包括 238 家中小企业和 281 家 LE 的参与者。总体而言,分析结果表明,企业对技术研发流程的认识相对相似,文化和结构是主要障碍。然而,与 LE 相比,建立专门用于管理 DT 的资源对 SME 来说是一个更大的障碍。同时,中小型企业在一般人力资源方面面临的障碍较少。