Who cares for those who care? The role of healthcare leaders’ regulation of followers’ emotions on follower job satisfaction

IF 2 4区管理学 Q3 BUSINESS

Australian Journal of Management Pub Date : 2023-11-28 DOI:10.1177/03128962231211173

Hannah Kunst, Helena Nguyen, Anya Johnson, Shenjiang Mo, Carolyn MacCann

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引用次数: 0

Abstract

In Australia and worldwide, healthcare is experiencing a workforce crisis, making the maintenance or improvement of job satisfaction a critical focus for healthcare leaders. This study examines how healthcare leaders influence followers’ affective experience by regulating their followers’ emotions. Building on Affective Events Theory and Conservation of Resources Theory, we investigate the influence of leaders’ use of cognitive reappraisal and expressive suppression strategies on follower affect and job satisfaction. Data were collected from 337 healthcare workers and 54 leaders over two timepoints. Leaders’ reappraisal increased followers’ job satisfaction whereas suppression decreased job satisfaction (controlling for followers’ own emotion regulation strategies). These effects were mediated by followers’ affect and moderated by followers’ capacity to cope with change. Our results provide new theoretical and practical insights into how healthcare leaders regulate followers’ emotions. JEL Classification: D23, J24, M50

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谁来关心那些关心者？医疗保健领导者调节追随者情绪对追随者工作满意度的作用

在澳大利亚和全球范围内，医疗保健行业正在经历一场劳动力危机，因此保持或提高工作满意度成为医疗保健行业领导者关注的焦点。本研究探讨了医疗保健领导者如何通过调节追随者的情绪来影响追随者的情感体验。在情感事件理论和资源保护理论的基础上，我们研究了领导者使用认知再评价和表达抑制策略对追随者情感和工作满意度的影响。我们收集了 337 名医护人员和 54 名领导者在两个时间点上的数据。领导者的重新评估提高了追随者的工作满意度，而压制则降低了工作满意度（控制了追随者自身的情绪调节策略）。这些效应受追随者情绪的中介作用和追随者应对变化能力的调节作用。我们的研究结果为医疗保健领导者如何调节追随者的情绪提供了新的理论和实践见解。JEL 分类：D23, J24, M50

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来源期刊

Australian Journal of Management Multiple-

CiteScore

10.60

自引率

4.20%

发文量

期刊介绍： The objectives of the Australian Journal of Management are to encourage and publish research in the field of management. The terms management and research are both broadly defined. The former includes the management of firms, groups, industries, regulatory bodies, government, and other institutions. The latter encompasses both discipline- and problem-based research. Consistent with the policy, the Australian Journal of Management publishes research in accounting, applied economics, finance, industrial relations, political science, psychology, statistics, and other disciplines, provided the application is to management, as well as research in areas such as marketing, corporate strategy, operations management, organisation development, decision analysis, and other problem-focuses paradigms.