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Analysis the Effects of Voice-based AI Financial Service Chatbot’s Cuteness in Speech Style and Gender Congruence on Customers’ Responses in a Service Failure Situation

Journal of the Korea Academia-Industrial cooperation Society Pub Date : 2023-11-30 DOI:10.5762/kais.2023.24.11.809
Sungjoon Lee
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基于语音的人工智能金融服务聊天机器人的语音风格和性别一致性对客户在服务失败情况下的反应的影响分析
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Journal of the Korea Academia-Industrial cooperation Society
Journal of the Korea Academia-Industrial cooperation Society
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