Open innovation in hospitality and tourism services: a bibliometric analysis

IF 3 Q2 BUSINESS
Paula Viviana Robayo-Acuña, Odette Chams-Anturi
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Abstract

Purpose This study aims to analyzed the development of open innovation research knowledge and its application in the tourism sector during the past 17 years, with the aim of understanding the scientific activity and impact of existing research. In addition, this research identifies trending thematic lines and provides recommendations for future research on this topic. Design/methodology/approach A bibliometric analysis was carried out from the Scopus database, in which 110 studies related to open innovation in tourism were identified. The analysis of the papers was done with the Bibliometrix and Vosviewer tools. Findings The results show that there is a recent and growing interest among academics, especially since 2017. Moreover, four main lines of work were identified: overtourism and sustainability, value cocreation, open innovation and competitive advantage and its impact on organizations belonging to the hotel sector and the relationship between external knowledge and internal sources in innovation management and open innovation performance. Originality/value The relationship with other stakeholders involved in the customer experience value creation in the tourism sector depends to a large extent on the joint offer that hotels, restaurants, tour operators and tourist offices, can provide in a tourist destination. Therefore, having external sources to innovate from will improve their innovative and organizational performance. However, there are no bibliometric analyses on the application of the open innovation paradigm in this sector. Thus, this research contributes to fill this gap, as well as to identify the most recurrent themes that show how open innovation is developing in tourism, providing academics and researchers with guidelines for future research.
酒店和旅游服务业的开放式创新:文献计量分析
目的 本研究旨在分析过去 17 年开放式创新研究知识的发展及其在旅游业中的应用,目的是了解现有研究的科学活动和影响。此外,本研究还确定了趋势性主题路线,并为该主题的未来研究提供了建议。 设计/方法/途径 从 Scopus 数据库中进行了文献计量分析,确定了 110 项与旅游业开放式创新相关的研究。使用 Bibliometrix 和 Vosviewer 工具对论文进行了分析。 研究结果 研究结果表明,最近学术界对开放式创新的兴趣日益浓厚,尤其是自 2017 年以来。此外,还确定了四条工作主线:过度旅游与可持续性、价值共创、开放式创新与竞争优势及其对酒店行业组织的影响、创新管理中外部知识与内部资源之间的关系以及开放式创新绩效。 原创性/价值 在旅游行业中,与参与客户体验价值创造的其他利益相关者的关系在很大程度上取决于酒店、餐馆、旅游运营商和旅游局在旅游目的地所能提供的联合服务。因此,拥有外部创新资源将提高他们的创新能力和组织绩效。然而,目前还没有关于开放式创新范式在这一领域应用的文献计量分析。因此,本研究有助于填补这一空白,并确定最经常出现的主题,说明开放式创新是如何在旅游业中发展的,为学术界和研究人员提供未来研究的指南。
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来源期刊
CiteScore
6.30
自引率
10.30%
发文量
32
期刊介绍: The International Journal of Innovation Science publishes fundamental and applied research in innovation practices. As the official journal of the International Association of Innovation Professionals (IAOIP), the journal is a forum for the exchange of advanced knowledge in innovation, including emerging technologies and best practices, tools and techniques, metrics, and organization design and culture; as well as the stakeholder engagement, change management, and leadership skills required to ensure innovation succeeds. Areas of Coverage: -Innovation processes, methods, techniques- Individual''s role in Innovation- Improvements in HR, marketing, finance, or other disciplines that enable innovation- Innovation practices in specific industries or countries- Innovation centers, incubators, labs...- Regional or national economic development/policies related to innovation- Innovation competency, skills- Innovation conventions, competitions, or training- Innovation for entrepreneurs-Regional impacts on innovation- Growing innovationthrough university programs- Attracting innovative companies and entrepreneurs
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