Examining the impact of environmental and organizational priorities on sustainability performance in service industries

IF 3.6 Q2 MANAGEMENT
Yun-Chen Morgan, Lillian Fok, Susan Zee
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引用次数: 0

Abstract

Purpose

This study examines the direct and indirect effects of organizational environmental orientation (EO)/culture, quality management practices (QMP) and sustainability experience (SE) on the relationship between organizational green practices (GP) and the triple bottom line (TBL) of sustainability performance (SuP).

Design/methodology/approach

To test the seven hypotheses, a structured questionnaire was used to collect data. The responses of 365 managers from various USA businesses in the service industries were analyzed using IBM SPSS and structural equation modeling (SEM)-AMOS.

Findings

The empirical results indicate that positive SuP in the economic, environmental and social dimensions and organizational GP can be improved by a strong culture of EO, effective QMP and substantial SE.

Practical implications

This research fills the gap in existing research between important organizational and environmental priorities and SuP. Consequently, the study provides managers with important strategic guidance: for environmental practices to achieve profitability and sustainability success, companies must promote an environmental-mindful culture and strategically invest in integrated QM systems.

Originality/value

This research is one of the first that explores how organizational environmental culture and QMP affect directly and indirectly the relationship between GP and SuP. These results provide empirical evidence to support the claim that environmental culture and QMP have significant direct and indirect effects on the relationship between GP and SuP dimensions.

研究环境和组织优先事项对服务行业可持续性绩效的影响
目的 本研究探讨了组织环境导向(EO)/文化、质量管理实践(QMP)和可持续发展经验(SE)对组织绿色实践(GP)与可持续发展绩效(SuP)的三重底线(TBL)之间关系的直接和间接影响。研究结果实证结果表明,经济、环境和社会方面的积极可持续发展绩效以及组织的 GP 可以通过强有力的 EO 文化、有效的 QMP 和实质性的 SE 得到改善。因此,该研究为管理者提供了重要的战略指导:要想在环保实践中取得盈利和可持续发展的成功,企业必须推广注重环保的文化,并战略性地投资于综合质量管理系统。这些结果为环境文化和 QMP 对 GP 与 SuP 之间的关系具有显著的直接和间接影响提供了经验证据。
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来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
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