Transformational leadership style and psychological safety to meaningful work: moderating role customer incivility

IF 2.5 Q3 MANAGEMENT

JOURNAL OF MANAGEMENT DEVELOPMENT Pub Date : 2023-12-25 DOI:10.1108/jmd-09-2023-0292

Md karim Rabiul, Karim Rashed, Harun O.R. Rashid

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引用次数: 0

Abstract

PurposeThis study examines the role of psychological safety as an antecedent to meaningful work and as a mediator between transformational leadership (TFL) and meaningful work. Additionally, it explores customer incivility as a precursor to psychological safety and as a moderator in the relationship between psychological safety and meaningful work.Design/methodology/approachData from 368 hotel employees in Bangladesh were purposively sampled and analyzed using SmartPLS.FindingsPsychological safety positively predicted meaningful work and served as a mediator in the nexus between TFL and meaningful work. Additionally, customer incivility was identified as a negative predictor of safety and acted as a moderator, reversing the association between psychological safety and meaningful work.Practical implicationsTFL exhibits mixed correlations, being negatively associated with meaningful work but positively linked to psychological safety. Therefore, workplaces should prioritize cultivating a psychologically safe environment and minimizing customer incivility to increase meaningful work.Originality/valueThe results add value to the conservation of resources and self-concept theories by examining the mediating role of psychological safety and the moderating influence of customer incivility from the perspective of hotel employees.

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变革型领导风格与有意义工作的心理安全：顾客不文明行为的调节作用

目的本研究探讨了心理安全作为有意义工作的前因、变革型领导（TFL）与有意义工作之间的中介所起的作用。研究结果心理安全对有意义的工作有积极的预测作用，并在变革型领导（TFL）和有意义的工作之间起到中介作用。此外，顾客的不文明行为被认为是安全的负面预测因素，并起到调节作用，逆转了心理安全与有意义工作之间的关联。因此，工作场所应优先培养心理安全环境，尽量减少顾客不礼貌行为，以增加有意义的工作。原创性/价值该研究结果从酒店员工的角度研究了心理安全的中介作用和顾客不礼貌行为的调节作用，为资源保护和自我概念理论增添了价值。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

JOURNAL OF MANAGEMENT DEVELOPMENT MANAGEMENT-

CiteScore

7.00

自引率

9.70%

发文量

期刊介绍： ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.