Leader-member exchange, team-member exchange, employee satisfaction, and service-oriented organizational citizenship behavior in the international logistics industry: The moderating effect of the service climate

IF 4.1 2区工程技术 Q2 BUSINESS

Research in Transportation Business and Management Pub Date : 2023-12-21 DOI:10.1016/j.rtbm.2023.101072

Kuo-Chung Shang , Szu-Yu Kuo , Shih-Wei Hsu , Po-Lin Lai , Kung-Don Ye

{"title":"Leader-member exchange, team-member exchange, employee satisfaction, and service-oriented organizational citizenship behavior in the international logistics industry: The moderating effect of the service climate","authors":"Kuo-Chung Shang , Szu-Yu Kuo , Shih-Wei Hsu , Po-Lin Lai , Kung-Don Ye","doi":"10.1016/j.rtbm.2023.101072","DOIUrl":null,"url":null,"abstract":"<div><p>How top managers enable employees to exhibit service-oriented organizational citizenship behavior to improve a company's performance and employee satisfaction is an important issue for business operations in the international logistics industry. Structural equation modeling (SEM) is applied to examine the relationships between leader-member exchange (LMX), team-member exchange (TMX), employee satisfaction, the service climate, and service-oriented organizational citizenship behavior (SOCB). Meanwhile the service climate is established as a moderating effect in the relationship between employee satisfaction and SOCB.</p><p>The responses of 123 individuals from the international logistics industry were collected via a questionnaire. The results showed that LMX and TMX can directly impact employee satisfaction. In addition, employee satisfaction and the service climate can directly impact SOCB. Moreover, the service climate has a positive moderating effect between employee satisfaction and SOCB. This research suggests that LMX, TMX and the service climate play an important role in improving international logistics companies' SOCB.</p></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":null,"pages":null},"PeriodicalIF":4.1000,"publicationDate":"2023-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S221053952300130X/pdfft?md5=520bdb87b6fe076ca685b920178c9f04&pid=1-s2.0-S221053952300130X-main.pdf","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Research in Transportation Business and Management","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S221053952300130X","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}

引用次数: 0

Abstract

How top managers enable employees to exhibit service-oriented organizational citizenship behavior to improve a company's performance and employee satisfaction is an important issue for business operations in the international logistics industry. Structural equation modeling (SEM) is applied to examine the relationships between leader-member exchange (LMX), team-member exchange (TMX), employee satisfaction, the service climate, and service-oriented organizational citizenship behavior (SOCB). Meanwhile the service climate is established as a moderating effect in the relationship between employee satisfaction and SOCB.

The responses of 123 individuals from the international logistics industry were collected via a questionnaire. The results showed that LMX and TMX can directly impact employee satisfaction. In addition, employee satisfaction and the service climate can directly impact SOCB. Moreover, the service climate has a positive moderating effect between employee satisfaction and SOCB. This research suggests that LMX, TMX and the service climate play an important role in improving international logistics companies' SOCB.

查看原文本刊更多论文

国际物流业中的领导成员交流、团队成员交流、员工满意度和以服务为导向的组织公民行为：服务氛围的调节作用

高层管理者如何使员工表现出以服务为导向的组织公民行为，以提高公司的绩效和员工的满意度，是国际物流行业业务运营的一个重要问题。本文运用结构方程模型（SEM）研究了领导者-成员交换（LMX）、团队-成员交换（TMX）、员工满意度、服务氛围和服务导向型组织公民行为（SOCB）之间的关系。同时，服务氛围在员工满意度与 SOCB 的关系中起调节作用。研究通过问卷调查的方式收集了 123 名国际物流行业员工的回答。结果表明，LMX 和 TMX 会直接影响员工满意度。此外，员工满意度和服务氛围也会直接影响 SOCB。此外，服务氛围对员工满意度和 SOCB 有正向调节作用。这项研究表明，LMX、TMX 和服务氛围对提高国际物流公司的 SOCB 起着重要作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Research in Transportation Business and Management Multiple-

CiteScore

7.10

自引率

8.30%

发文量

175

期刊介绍： Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector