Engaging hotel guests to reduce energy and water consumption: A quantitative review of guest impact on resource use in tourist accommodation

IF 3.7 Q2 ENVIRONMENTAL SCIENCES
S. MacAskill, S. Becken, A. Coghlan
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引用次数: 0

Abstract

Compared to residential and commercial buildings, hotels use a high amount of resources in their operation, particularly electricity, water and gas. Resource use in hotels is influenced by both hosts and guests, however initiatives to reduce consumption are typically initiated by the host. To improve the effectiveness of host requests aimed at guests to use less resources, it is important to understand how hotel guests contribute to overall consumption. This study assesses quantitative resource consumption and occupancy data from two Australian case study hotels and investigates the impact of guest occupancy on net resource use. Agency theory is adopted as a framework to examine the host (principle) – guest (agent) exchange, and the agency costs associated with discretionary resource usage by the guest. It is found that guest numbers have little impact on net electricity consumption, however, are closely correlated with water consumption in both case studies. The findings suggest that strategies to reduce resource use are to be organised differently between electricity and water, with the former targeted at the hosts and the latter with the guests. Engaging with guests to reduce discretionary water consumption is expected to achieve greater reductions as compared to electricity and gas. The findings have implications for hotel operators and researchers toward designing and implementing effective resource use reduction strategies in hotels, and for understanding hotel resource use in the context of agency theory.

让酒店客人参与减少能源和水的消耗:游客对旅游住宿资源使用影响的定量研究
与住宅和商业建筑相比,酒店在运营过程中使用大量资源,尤其是电、水和燃气。酒店的资源使用既受主人的影响,也受客人的影响,但减少消耗的举措通常是由主人发起的。为了提高主人要求客人减少资源使用的有效性,了解酒店客人对总体消耗的贡献非常重要。本研究评估了两家澳大利亚案例研究酒店的定量资源消耗和入住率数据,并调查了客人入住率对净资源使用量的影响。研究以代理理论为框架,考察了主人(原则)与客人(代理)之间的交换,以及与客人随意使用资源相关的代理成本。研究发现,在两个案例研究中,客人人数对净耗电量影响不大,但与耗水量密切相关。研究结果表明,减少资源使用量的策略应针对电和水采取不同的组织方式,前者针对主人,后者针对客人。与电和煤气相比,让客人参与到减少随意用水量的活动中来有望实现更大的减排效果。研究结果对酒店经营者和研究人员在酒店设计和实施有效的资源使用减少战略,以及在代理理论背景下理解酒店资源使用具有启示意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Cleaner and Responsible Consumption
Cleaner and Responsible Consumption Social Sciences-Social Sciences (miscellaneous)
CiteScore
4.70
自引率
0.00%
发文量
40
审稿时长
99 days
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