Electronic commerce: Overview of risk disturbing

Q3 Computer Science

International Journal of Electronic Commerce Studies Pub Date : 2023-04-27 DOI:10.7903/ijecs.2181

Mounia Hafiani, Laila El Abbadi

引用次数: 0

Abstract

Electronic commerce is undergoing significant advances that make online purchases difficult to manage due to transaction complexity. The fact that e-commerce is a complex set of interrelated and interconnected transactions does not exclude risks. Basing on a literature review of 106 publications, this article identifies, analyzes and discusses the significant risks threatening e-commerce. This review allowed us to identify four major risks: environmental risks, operational risks, perceived risks and ultimately reverse logistics risks. Environmental risks are associated with all behaviors that are harmful to nature, such as, fuel consumption, CO2 emissions, and heavy use of packaging. Perceived risks are risks that are directly related to the buyer and can confuse the purchase decision. Operational risk arises from the flow of e-commerce logistics. And finally, the risk of reverse logistics when a customer returns a defective product. For this reason, security measures need to be taken to optimize these risks, maintain service performance, satisfy customers and respect the sustainability of the environment.

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电子商务:风险干扰概述

电子商务正经历着巨大的进步，由于交易的复杂性，使得在线购物难以管理。电子商务是一套复杂的相互关联和相互联系的交易，这一事实并不排除风险。本文通过对106份出版物的文献综述，识别、分析和讨论了威胁电子商务的重大风险。这一审查使我们能够确定四个主要风险:环境风险、操作风险、感知风险以及最终的逆向物流风险。环境风险与所有对自然有害的行为有关，如燃料消耗、二氧化碳排放和大量使用包装。感知风险是与买方直接相关的风险，可以混淆购买决策。操作风险产生于电子商务物流的流程中。最后，当客户退回有缺陷的产品时，逆向物流的风险。因此，需要采取安全措施来优化这些风险，保持服务性能，满足客户并尊重环境的可持续性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Electronic Commerce Studies Computer Science-Computer Science Applications

CiteScore

1.40

自引率

0.00%

发文量

期刊介绍： The IJECS is a double-blind referred academic journal for all fields of Electronic Commerce. To serve as an international platform, the IJECS encourages manuscript submissions from authors all around the world. As a multi-discipline journal, The IJECS welcome both technology oriented and business oriented electronic commerce research articles. The purpose of the International Journal of Electronic Commerce Studies is to promote electronic commerce research and provide worldwide scholars a place to publish their innovative work in electronic commerce. To be published in the journal, the manuscript must make strong empirical, theoretical, or practical contributions and highlight the significance of the contributions to the electronic commerce field. Thus, preference is given to submissions that test, extend, or build strong theoretical frameworks for electronic commerce theory, electronic commerce system development, and electronic commerce practice. The journal is not tied to any particular national context; the geographic distribution of authors publishing in the journal came from countries around the world. Articles introducing cases of innovative applications in electronic commerce around the world are also published in the journal. The journal provides scholars opportunities to realize the electronic commerce research and development around the world. Articles in the International Journal of Electronic Commerce Studies will include, but are not limited to the following areas.