Emotional status and emotional labour: exploring the emotional labour among casualised and tenured knowledge workers

IF 1.2 4区管理学 Q4 MANAGEMENT

Culture and Organization Pub Date : 2023-09-22 DOI:10.1080/14759551.2023.2258433

Sabina Pultz, Katia Dupret

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引用次数: 0

Abstract

ABSTRACTWorking for Roskilde Festival is a dream come true for most of the employees there. In this paper, we apply Hochschild’s theoretical framework of emotional labour (EL) supplemented with recent contributions from affect theory which enables us to shed light on EL experienced by casualised and tenured professionals, respectively. Drawing on rich qualitative we contribute to making clearer how differences in work conditions are associated with different types of demands on emotional labour at the workplace. We aim to answer; what kind of emotional labour do casualised and tenured staff do? For each group, we identify patterns of EL relating to the temporality of a fixed term contract with varying demands on EL in the beginning, middle and towards the end of a contract. Identifying this pattern constitutes the main empirical contribution of the study. Such knowledge allows us to better mitigate the risks involved in relation to precarious employments.KEYWORDS: Employment statusemotional labouraffectivityprecarityprofessionalslabour market Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis work was supported by Innovationsfonden [grant number 51168].

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情绪状态与情绪劳动:探讨临时工和终身知识型员工的情绪劳动

摘要在罗斯基勒音乐节工作对大多数员工来说都是梦想成真。在本文中，我们运用Hochschild的情绪劳动(EL)理论框架，并辅以最近的情感理论的贡献，使我们能够阐明临时工和终身专业人员分别经历的情绪劳动。利用丰富的定性，我们有助于更清楚地了解工作条件的差异如何与工作场所对情绪劳动的不同类型的需求相关联。我们的目标是回答;临时工和终身制员工会做什么样的情绪劳动?对于每一组，我们确定了与固定期限合同的临时性相关的EL模式，以及合同开始、中期和结束时对EL的不同需求。识别这一模式构成了本研究的主要实证贡献。这些知识使我们能够更好地减轻与不稳定就业有关的风险。关键词:就业状况情绪劳动情感劳动不稳定专业人员劳动力市场披露声明作者未报告潜在的利益冲突。本研究由Innovationsfonden[批准号51168]资助。

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来源期刊

Culture and Organization MANAGEMENT-

CiteScore

3.20

自引率

12.50%

发文量

期刊介绍： Culture and Organization was founded in 1995 as Studies in Cultures, Organizations and Societies . It represents the intersection of academic disciplines that have developed distinct qualitative, empirical and theoretical vocabularies to research organization, culture and related social phenomena. Culture and Organization features refereed articles that offer innovative insights and provoke discussion. It particularly offers papers which employ ethnographic, critical and interpretive approaches, as practised in such disciplines as organizational, communication, media and cultural studies, which go beyond description and use data to advance theoretical reflection. The Journal also presents papers which advance our conceptual understanding of organizational phenomena. Culture and Organization features refereed articles that offer innovative insights and provoke discussion. It particularly offers papers which employ ethnographic, critical and interpretive approaches, as practised in such disciplines as communication, media and cultural studies, which go beyond description and use data to advance theoretical reflection. The journal also presents papers which advance our conceptual understand-ing of organizational phenomena.