THE IMPACT OF QUALITY COSTS ON THE LEVEL OF IMS MATURITY

Abstract

The paper presents an overview of the impact of quality costs on the development and implementation of an integrated management System (ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018). Based on the assessment of the current state, the values of scrap and complaints in production business System s of complex structure were obtained. It is shown how continuous improvements can reduce costs and increase the efficiency of IMS if the causes of their existence are eliminated through improvements. The framework of all three System s functions on the basis of the PDCA cycle of continuous improvement, which is the key to all three standards. This is another reason that has enabled us to combine three System s into one Integrated Management System and to increase the maturity level of IMS through improvements.