Social media governance and strategies to combat online hatespeech in Germany

IF 4.1 1区文学 Q1 COMMUNICATION

Policy and Internet Pub Date : 2023-06-14 DOI:10.1002/poi3.348

Daniela Stockmann, Sophia Schlosser, Paxia Ksatryo

引用次数: 1

Abstract

Abstract Concerns over online hatespeech have prompted governments to strengthen social media governance. However, claims by policy‐makers and political activists regarding the effectiveness and likely consequences of legal regulations remain largely untested. We rely on qualitative interviews and two expert surveys to examine the behavior of public relations professionals in response to online hatespeech when having the option of using the new user‐complaint mechanism under the German Network Enforcement Act (NetzDG). Our findings reveal that strategies depend on whether professionals work at public sector institutions, business, or civil society organizations and political parties. Public sector institutions are likely to report to the platform, but not under NetzDG. Civil society organizations are likely to choose content moderation, counterspeech, and other forms of intervention. Businesses deploy a wide range of strategies. In practice, Germany's procedural approach relying on user‐complaint mechanisms to deal with online hatespeech is not used by experts as a means to combat online harassment.

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德国的社交媒体治理和打击网络仇恨言论的策略

对网络仇恨言论的担忧促使各国政府加强对社交媒体的治理。然而，政策制定者和政治活动家关于法律法规的有效性和可能后果的说法在很大程度上仍未经检验。我们依靠定性访谈和两次专家调查来检查公共关系专业人员在使用德国网络执法法案(NetzDG)下的新用户投诉机制时对在线仇恨言论的反应行为。我们的研究结果表明，策略取决于专业人员是否在公共部门机构、企业或民间社会组织和政党工作。公共部门机构可能会向该平台报告，但不会向NetzDG报告。民间社会组织可能会选择内容节制、反言论和其他形式的干预。企业采用各种各样的策略。在实践中，德国依靠用户投诉机制来处理网络仇恨言论的程序性方法并没有被专家用作打击网络骚扰的手段。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Policy and Internet Multiple-

CiteScore

8.40

自引率

10.20%

发文量

期刊介绍： Understanding public policy in the age of the Internet requires understanding how individuals, organizations, governments and networks behave, and what motivates them in this new environment. Technological innovation and internet-mediated interaction raise both challenges and opportunities for public policy: whether in areas that have received much work already (e.g. digital divides, digital government, and privacy) or newer areas, like regulation of data-intensive technologies and platforms, the rise of precarious labour, and regulatory responses to misinformation and hate speech. We welcome innovative research in areas where the Internet already impacts public policy, where it raises new challenges or dilemmas, or provides opportunities for policy that is smart and equitable. While we welcome perspectives from any academic discipline, we look particularly for insight that can feed into social science disciplines like political science, public administration, economics, sociology, and communication. We welcome articles that introduce methodological innovation, theoretical development, or rigorous data analysis concerning a particular question or problem of public policy.