Evaluation and comparison of various business process management tools

Q3 Decision Sciences

International Journal of Business Information Systems Pub Date : 2023-01-01 DOI:10.1504/ijbis.2023.132065

Victor Chang, Yian Chen, Qianwen Ariel Xu, Chang Xiong

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引用次数: 1

Abstract

This paper aims to introduce, compare and contrast various commonly used business process management (BPM) tools (suites). In the first section, this research reviews the adoption of BPM tools in the industry with some concrete examples and descriptions. The continuous development trend and the benefits of integrating BPM tools into the businesses are presented. The project will then review the academic literature on BPM that would cover BPM's definition, the development of BPM theories, and the associated tools. Three BPM tools, namely Bizagi BPM Suite, ProcessMaker and Flokzu, analyse specifically will be analysed in this paper, in detail with a real business process as an example. A method adjusted from Vuksic et al. 's (2007) guidelines for selecting discrete event simulation (DES) tools will be used to evaluate and compare the BPM tools. This paper found that among the tools evaluated, Bizagi and Flokzu have a more intuitive user interface and process maker is the least user-friendly tool. Bizagi is recommended for large and middle-sized organisations and Flokzu for smaller organisations.

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评估和比较各种业务流程管理工具

本文旨在介绍、比较和对比各种常用的业务流程管理(BPM)工具(套件)。在第一部分中，本研究通过一些具体的示例和描述回顾了行业中BPM工具的采用情况。介绍了将BPM工具集成到业务中的持续发展趋势和好处。然后，该项目将回顾关于BPM的学术文献，这些文献将涵盖BPM的定义、BPM理论的发展以及相关的工具。本文将具体分析三种BPM工具，即Bizagi BPM Suite、ProcessMaker和Flokzu，并以实际业务流程为例进行详细分析。一种借鉴Vuksic等人的方法。对于选择离散事件模拟(DES)工具的指南将用于评估和比较BPM工具。本文发现，在被评估的工具中，Bizagi和Flokzu的用户界面更直观，process maker是最不友好的工具。Bizagi推荐用于大中型组织，Flokzu推荐用于小型组织。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business Information Systems Decision Sciences-Information Systems and Management

CiteScore

1.80

自引率

0.00%

发文量

期刊介绍： The IJBIS, a fully refereed journal, covers the general areas of business information systems (BIS). BIS can be defined as a system which integrates information technology, people and business. BIS brings business functions and information modules together for establishing effective communication channels which are useful for making timely and accurate decisions. Considering the globalisation of markets and operations, a journal focusing on BIS is of supreme importance. Moreover, this paradigm shift leads to global outsourcing, strategic alliances and partnership in order to be competitive in terms of price, quality, flexibility, dependability and responsiveness.