Izabela Kalbarczyk, Anna Kwasiborska, Sylwester Gładyś
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引用次数: 0
Abstract
Airlines strive to minimize the waiting time for passenger service at the airport. Modification of the passenger service process at check-in stands can be carried out by modelling and then simulating various scenarios in order to obtain time benefits. The organization of service for departing passengers is the most complex system, which includes numerous maintenance activities aimed at preparing them and their luggage for transport by aircraft. Therefore, this article aims to present a few scenarios to improve the passenger service process. Based on the research, assumptions were made for each check-in scenario. Then, the models were implemented in the SIMIO simulation program. In the next step, the passenger distribution for individual desks was modified and a comparison was made with the level of passenger service defined by International Air Transport Association (IATA). The simulation results for individual scenarios are presented and the benefits to be achieved after introducing the proposed changes are indicated. The simulations carried out showed 2 important elements in the current and proposed layout of the ticket and luggage service stations and the introduction of changes to the baggage desks. Article presents the specification of the time spent in the system and waiting in the queue. The conducted analyses have shown that the proposed concept will allow for taking over 40% of passengers using the adjacent Fast Bag Drop (FBD) stands. Research has shown that adding more machines for use will fully cover the demand for FBD. The conclusions presented in the article are valuable when introducing modernization of the passenger and baggage handling process. For future researches, it would be beneficial to test other simulation tools and other scenarios to compare these results with those presented in this article.
期刊介绍:
At present, transport is one of the key branches playing a crucial role in the development of economy. Reliable and properly organized transport services are required for a professional performance of industry, construction and agriculture. The public mood and efficiency of work also largely depend on the valuable functions of a carefully chosen transport system. A steady increase in transportation is accompanied by growing demands for a higher quality of transport services and optimum efficiency of transport performance. Currently, joint efforts taken by the transport experts and governing institutions of the country are required to develop and enhance the performance of the national transport system conducting theoretical and empirical research.
TRANSPORT is an international peer-reviewed journal covering main aspects of transport and providing a source of information for the engineer and the applied scientist.
The journal TRANSPORT publishes articles in the fields of:
transport policy;
fundamentals of the transport system;
technology for carrying passengers and freight using road, railway, inland waterways, sea and air transport;
technology for multimodal transportation and logistics;
loading technology;
roads, railways;
airports, ports, transport terminals;
traffic safety and environment protection;
design, manufacture and exploitation of motor vehicles;
pipeline transport;
transport energetics;
fuels, lubricants and maintenance materials;
teamwork of customs and transport;
transport information technologies;
transport economics and management;
transport standards;
transport educology and history, etc.