Do the people of Jakarta trust Jakarta Kini super application?

Q1 Social Sciences

Administratie si Management Public Pub Date : 2023-05-30 DOI:10.24818/amp/2023.40-05

Ahmad FAUZIE, Eko PRASOJO, Lina Miftahul JANNAH

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引用次数: 0

Abstract

Research trust in e-government has increased through the decades. Trust in e-government is an important instrument for citizens who intend to use digital services. The aim of this research is to measure and provide an overview of how the level of people trust Jakarta Kini super-application as an e-Government in DKI Jakarta. This study uses a factor score analysis with the Mplus program and OECD method to characterize the trust level of the valid instruments SRMR, CFI, and TLI values. The pre-test results on the validity and reliability of Confirmatory Factor Analysis (CFA) with 1687 respondents. The results of this study indicate that the level of trust of the people in DKI Jakarta is in the medium to high category. It was found based on the factor score value in accordance with the average level of trust in the DKI Jakarta Provincial Government, which was 7.5 out of 10, with a scale of 1 indicating no trust at all, to a scale of 10 indicating full trust from the entire population. This level belongs to the medium to full trust level category. The lesson learned is that the government must take action to increase trust, such as identifying factors affecting the public use of the Jakarta Kini super-application. This study provides a discussion of the findings, and limitations and further proposes potential directions for future research

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雅加达人民信任雅加达基尼超级应用吗?

在过去的几十年里，对电子政务的研究信任度有所提高。对于打算使用数字服务的公民来说，对电子政务的信任是一个重要的工具。本研究的目的是衡量并概述人们如何信任雅加达基尼超级应用程序作为DKI雅加达电子政务的水平。本研究使用因子得分分析与Mplus程序和OECD方法来表征有效工具的信任水平SRMR, CFI和TLI值。对1687名被调查者的验证性因子分析(CFA)的效度和信度进行了预测。本研究结果表明，雅加达DKI人民的信任水平处于中高水平。这是根据对DKI雅加达省政府的平均信任水平的因子得分值得出的，满分为10分，满分为7.5分，满分为1分表示完全不信任，满分为10分表示完全信任。此级别属于中等到完全信任级别类别。从中得到的教训是，政府必须采取行动增加信任，例如确定影响公众使用雅加达基尼超级应用程序的因素。本研究对研究结果和局限性进行了讨论，并进一步提出了未来研究的潜在方向

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来源期刊

Administratie si Management Public Social Sciences-Sociology and Political Science

CiteScore

6.00

自引率

0.00%

发文量

期刊介绍： Is an international academic journal, published by The Bucharest University of Economic Studies, Faculty of Administration and Public Management and the International Centre for Public Management. Is an open access journal published in English, twice a year. Is double peer-reviewed. Includes articles prepared by scholars, researchers and practitioners. Is addressed to the teachers, researchers, Ph. D students, master students, undergraduate students, public managers, civil servants and to other categories of readers. The papers published in this journal: - Contain the research results of some researches and surveys developed by the authors. - Include new theoretical/practical and original approaches that were presented and analysed by the authors. - Offer solutions for the public managers problems. - Stimulate the know-how transfer from an institution to another, from a country to another in the areas of administration and public management. The paper proposed for evaluation can be sent throughout the year, preferably by the end of April or before the end of October. Main areas covered by the journal articles are: public management; public administration; public policy; public services; social economy; social environment; management of the nongovernmental organizations; human resources management in the public sector; decision making in public organizations; governance; communication in public sector; sociology; demografy; migration; globalization; other related domains.