Electronic Administration and Service Delivery in Akwa Ibom State Ministry of Justice, Nigeria

AKSU Journal of Social Sciences Pub Date : 2023-09-01 DOI:10.61090/aksujoss.2023.017

Samuel Udofa

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Abstract

In recent years, globalization has led to the development and transfer of technology for advancement and ease in the way tasks are executed. This has spread to all facets of society and the Civil Service, which is the executive machinery of the government, is not left out. This paper, therefore, examines the relationship between e-administration and service delivery in Nigeria with a focus onthe Akwa Ibom State Ministry of Justice. The purpose was to determine the extent to which e-administrative infrastructures enhance speed and quality in service delivery in the Ministry. The study adopts the survey design with 159 staff in the Akwa Ibom State Ministry of Justice and the judiciary randomly selected and administered questionnaires. Using the Simple Linear Regression Analysis, it was discovered thatthe use of e-administrative infrastructures for service delivery in the Akwa Ibom State Ministry of Justice is low. As a result, e-administrative infrastructure does not enhance the speed and quality of service delivery in the Akwa Ibom State Ministry of Justice. The study recommends that policy measures that are commensurate with modern technologies should be adopted by the State for effective service delivery in the Ministry and the Civil Service in general

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尼日利亚阿夸伊博姆州司法部的电子管理和服务交付

近年来，全球化导致了技术的发展和转让，以提高和简化执行任务的方式。这种情况已经蔓延到社会的各个方面，作为政府执行机构的公务员制度也没有被排除在外。因此，本文以尼日利亚的阿夸伊博姆州司法部为重点，考察了电子行政与服务提供之间的关系。目的是确定电子行政基础设施在多大程度上提高了该部提供服务的速度和质量。本研究采用调查设计，对阿夸伊博姆州司法部和司法部门的159名工作人员随机选择和发放问卷。使用简单线性回归分析，发现在阿夸伊博姆州司法部使用电子行政基础设施提供服务的情况很低。因此，电子行政基础设施并没有提高阿夸伊博姆州司法部提供服务的速度和质量。该研究建议，国家应采取与现代技术相称的政策措施，以便在该部和整个公务员制度中有效地提供服务

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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AKSU Journal of Social Sciences

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