Service Quality and Work Environment on Nurse Job Satisfaction: Work Engagement as Mediation

UPI YPTK journal of business and economics Pub Date : 2023-01-31 DOI:10.35134/jbe.v8i1.218

Alfiqul Rahmatia Idaman

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引用次数: 1

Abstract

This study aims to determine the influence quality service and environment work to satisfaction nurse work with employment association variable intervening to the nurses at the hospital of dr. Reksodiwiryo Padang. The method used is Structural Equation Modeling (SEM) analysis using the partial least squares (PLS) program. By circulating the questionnaire as many as 60 respondents. The research results showed a positive and significant effect of service quality and work environment on nurse job satisfaction with work engagement as an intervening variable for nurses. Based on the analysis of the data, the results of the t test found thatt-table value of 2.518 P-Value value of 0.012 thus, there is a significant influence of service quality on job satisfaction through work engagement. t-table value 3.611 P-Value 0.00 thus, there is a significant effect of the work environment on job satisfaction through work engagement. this show that exists influence positive between quality service and environment work on satisfaction Work nurse with attachment Work as intervening variables in nurses at hospital dr. Reksodiwiryo Padang.

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服务质量和工作环境对护士工作满意度的影响:工作投入的中介作用

本研究旨在探讨服务质素及环境工作对护士工作满意度的影响，并以就业关联变量介入巴东医生医院护士工作满意度。使用的方法是结构方程建模(SEM)分析使用偏最小二乘(PLS)程序。通过分发多达60名受访者的问卷。研究结果显示，服务质量和工作环境对护士工作满意度有显著的正向影响，其中工作投入是护士工作满意度的中介变量。通过对数据的分析，t检验结果发现，表值为2.518,p值为0.012，由此可见，服务质量通过工作投入对工作满意度有显著的影响。t表值为3.611,p值为0.00，工作环境通过工作投入对工作满意度有显著影响。本研究显示，服务品质与环境工作对工作护士的满意度存在正向影响，以依恋工作为中介变量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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UPI YPTK journal of business and economics

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